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Claim Warranty & Return
WARRANTY & RETURN
Warranty Program:
Customer’s satisfaction is our main goal. Thus, we provide user friendly worry-free warranty programs such as Money Back Guarantee, One Year Lens Warranty, 90-Day Free Doctor Redo.
Money Back Guarantee
OLOeyeglasses.com provides 100% money back guarantee on your purchasing. We accept returns for any reason, as long as you return all unused items purchased at OLOeyeglasses.com back to us within 7 days of receiving it. We will not ask any question. (Shipping cost is not refundable.)
One Year Lens Warranty
As a full-service optical lab with our Opto Tech surfacing system and in-house Nano AR coating facility, if there is any defect in your lenses within one year warranty period, you can return your eyeglasses and we will make new lenses for you at no charge. (Shipping cost will be paid by customer.)
90 Days Free Doctor Redo
Within 90 days of receiving your eyeglasses, if your prescription is changed by your eye doctor, you can return your eyeglasses and we will redo your lenses at no charge. (Shipping cost will be paid by customer.)
Return Policy:
Our return process is very simple.
You need to contact us by phone or email prior to returning your order and get a RMA (Return Merchandise Authorization) from OLOeyeglasses.com
Money Back Guarantee | One Year Lens Warranty | 90 Days Free Doctor Redo |
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International Returns
Due to our special prices, some manufacturers will not allow us to export their products internationally. At this moment, we will not take international orders.
If you have any questions, please fell free to CONTACT US.